Privacy Policy

1. Introduction

Welcome to Vamika - Salon, Style & More mobile application ("App") owned by Brightbrew Media & Solutions Pvt Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book appointments or services
• Make purchases
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Date of birth and gender
• Payment information (processed securely through third-party payment processors)
• Profile pictures
• Service preferences and booking history

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage of the App, including:

• Device information (device type, operating system, unique device identifiers)
• Location information (with your permission)
• App usage data and analytics
• Log data (IP address, browser type, pages visited)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our App
• Process your bookings and transactions
• Send you service-related communications
• Improve our services and develop new features
• Personalize your experience
• Send you marketing communications (with your consent)
• Comply with legal obligations
• Protect against fraud and abuse

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our App, including:

• Payment processors (for transaction processing)
• Analytics providers (Google Analytics, Firebase)
• Cloud storage providers
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your data is encrypted in transit and at rest using industry-standard encryption protocols.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

As a user of Vamika - Salon, Style & More, you have the following rights regarding your personal information:

7.1 Data Subject Rights (GDPR/CCPA Compliant)

• Right to Access: Request access to your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("Right to be Forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request a copy of your data in a portable format
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent for data processing at any time

7.2 App-Specific User Rights

• Account Management: Update your profile information, change password, or delete account
• Booking Control: Cancel, reschedule, or modify your appointments
• Communication Preferences: Opt-in/opt-out of promotional emails, SMS, and push notifications
• Location Services: Enable/disable location tracking for salon finder features
• Photo Management: Upload, update, or delete profile pictures and service photos
• Payment Information: Update or remove saved payment methods
• Review Management: Edit or delete your reviews and ratings

7.3 How to Exercise Your Rights

To exercise any of these rights, you can:

• Use the in-app settings and privacy controls
• Contact us directly via email at info@brightbrewmedia@gmail.com
• Call us at +91 8460093493
• Write to us at our registered address

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

11. Legal Compliance and Jurisdiction

11.1 Applicable Laws

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:

• Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Personal Data Protection Bill, 2019 (when enacted)
• Consumer Protection Act, 2019
• General Data Protection Regulation (GDPR) for EU users
• California Consumer Privacy Act (CCPA) for California residents

11.2 Jurisdiction

Any disputes arising from this Privacy Policy or your use of the App shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.

11.3 Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11.4 Limitation of Liability

Brightbrew Media & Solutions Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the App or any breach of this Privacy Policy.

12. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Notify affected users within 72 hours of becoming aware of the breach
• Report the breach to relevant authorities as required by law
• Take immediate steps to contain and remediate the breach
• Provide guidance on protective measures users can take

13. Consent and Agreement

By using Vamika - Salon, Style & More, you acknowledge that:

• You have read and understood this Privacy Policy
• You consent to the collection, use, and disclosure of your information as described herein
• You are at least 13 years of age (or the minimum age in your jurisdiction)
• You have the legal capacity to enter into this agreement

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users through the App or via email for material changes
• Post the updated policy on our website and within the App
• Obtain renewed consent if required by applicable law

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.